Emergency Contact Details

If you need urgent help, or you are concerned that you cannot keep yourself safe, please contact:


Single Point of Access: 0300 222 0123

Make an emergency GP appointment

Call NHS online via: 111

Call the emergency services: 999

Or go to your nearest hospital with an A&E Department


If you need urgent mental health advice and support, or you feel you cannot keep yourself safe, Single Point of Access is available 24/7. It can be used for yourself as well as on behalf of family members.

– Telephone: 0300 222 0123

– Access for the hearing impaired: 0786 002 2819




Life can get really tough sometimes, but talking can help. Release the pressure have a highly trained and experienced team available 24/7 to provide expert support no matter what you are going through.

Call 0800 107 0160 to ‘release the pressure’ if you’re feeling stressed.

Visit their website: Releasethepressure.uk

Or text “Kent” to 85258 for 24 hour mental health crisis support via text from trained volunteers.

You are not alone.


If at any point you feel you need additional support and advice, outside of the use of any therapy or GP appointments, there are various mental health support services available. Two National organisations who we would recommend for support are; Samaritans or Mental Health Matters.

You might choose to call Samaritans or Mental Health Matters if:

  • You are feeling low, anxious or stressed and feel talking to another person might help you cope
  • You may be in extreme emotional distress and feel that there is nowhere else to turn
  • You may be caring for another person and finding it difficult to cope

Their contact details are:

Samaritans Logo

Samaritans is available round the clock, every single day of the year. Talk to us any time you like in your own way and off the record, about whatever’s getting to you. 

Call free any time on: 116 123

Or email: [email protected]

Visit their website: Samaritans.org

Mental Health Matters helpline also offers 24-hour support with a team of highly trained support workers.

Helpline: 0800 107 0160 (This number is free to call)

Website: http://www.mentalhealthmatters.com

Online support: http://www.mentalhealthmatters.com/our-services/helpline-services/time-online/

To contact Kent Safe Haven @ Canterbury
Call: 07876 476 703 or 07483 163 953
Email us at: [email protected]
Visit us at: Age Concern UK, the Centre, Castle Row, Canterbury, CT1 2QY

Contacting these Helplines can give you a feeling of relief, wellbeing and peace of mind. You won’t be judged and the service is confidential unless it is considered that there is a risk to yourself or others.