How to access our service

Our service is available to access in the following ways:

GP Referral

You can access our service via your GP, who is able to refer you to our service, if this is considered suitable. Initially we would advise making an appointment to see your GP to discuss your current problem. Once your GP has decided that Primary Care Psychological Services, like UMCPT, would be a suitable option, to help you, they will refer you to our service.

When we receive your referral we will then contact you to make your first appointment, to carry out an initial assessment.

Self Referral

If you are over 17 years old and think you would benefit from this service, but do not wish to see your GP first, then you can contact us directly to self refer.

Call us on 01227 469338 and a member of our team will take your call, and guide you through what happens next.

Online Referral

Alternatively, please complete an online self referral form, by clicking ‘here’, and you will receive details of your initial telephone assessment appointment via email (this email will be sent to you within a week of you submitting your information).


* Please note: Before self referring, we would recommend that patients who are already accessing Community Mental Health Teams (CMHT) or CRISIS see their GP first.

Your GP will be able to direct you to the most appropriate services as certain client groups sometimes fall outside of the remit of our service, primarily because short-term support is not suitable for everyone e.g. we are not able to offer treatment for individuals presenting with:

  • Personality disorders or psychosis
  • Bipolar disorder (unless stable and seeking support for other mental health difficulties such as anxiety)
  • Immediate risk of harm to themselves or others
  • Drug or alcohol dependence

We are unable to provide a crisis service.

If you feel at risk of harming yourself or are feeling suicidal, help is available, more immediately, outside of our service – We would advise contacting your GP, Urgent Care (out of hours GP call 111) or A&E

Crisis Support Team: 0300 222 0123

The Samaritans: 08457 90 90 90

For more information about support in a crisis, if you are feeling unsafe, please click here.